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Feistycandle.com is committed to respecting and protecting your privacy. Should you choose to provide your email address or any other personal information on any of the forms found on our site, you can be assured that it will only be used to support your relationship with Feistycandle.com. This privacy policy is intended for all users of Feistycandle.com, including vendors, customers and others. By visiting this web site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our services. We do collect certain personal information from you, depending on the relationship we have with you. If we do collect personal information, it will be based on the following:
We may process your information with third party advertisers, and when required by law. Minors will need permission from an adult before we process any personal information from them.
You may opt out or change how we use your information at any time. You may also request a copy of your personal information and how we use it, at any time.
In this privacy policy, you will find information on these areas:
Any violation of this privacy policy will lead to suspension of use privileges and permanent removal from this web site.
Some of this information may or may not apply at all times.
Information Collection
Feistycandle.com is the sole owner of the information collected on our site. Feistycandle.com collects and monitors information from our users at several different points on our Web site.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
We do not store any credit card information after your card has been processed.
While Feistycandle.com will make every effort possible to protect your privacy, we do not promise, nor should you expect, that your personally identifiable information or private communications will always remain private. This will include parties who attempt to illegally enter our web site and intercept or access transmissions or private communications.
Profile
We store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties, unless specifically mentioned in this agreement.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies will be used on our site to remember and recall login names, login information, previous purchases, potential purchases, as well as other items to help us better understand user’s needs. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising. These parties use of cookies are subject to their own set of privacy policies.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which Feistycandle.com in a defendant, to assist in any investigations by law enforcement agencies, or violations of any Feistycandle.com policy.
Aggregate Information (non-personally identifiable)
While Feistycandle.com will not rent, sell or share your information in general (except as mentioned in this policy), there are certain instances that your information may be used. We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information. This is how your information will be shared:
Third Party Advertisers
We may share non personal information with third party advertisers, and this will be used to gather information about users for the purpose of targeting our Internet banner advertisements on this site and other sites. The information they collect and share through this technology is not personally identifiable. For more information or for choices about not having this anonymous information used please see our choice/ opt out section.
These are the instances in which we will share users’ personal information:
Feistycandle.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Feistycandle.com under confidentiality agreements. These companies may use your personal information to help Feistycandle.com communicate with you about offers from Feistycandle.com and our marketing partners. However, these companies do not have any independent right to share this information;
We have a parent's permission to share the information if the user is a child under age 13. Parents have the option of allowing Feistycandle.com to collect and use their child's information without consenting to Feistycandle.com sharing of this information with people and companies who may use this information for their own purposes. We will not ask for more information from children than is necessary to participate in this web site;
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Feistycandle.com's terms of use, or as otherwise required by law;
We transfer information about you if Feistycandle.com is acquired by or merged with another company. In this event, Feistycandle.com will notify you before information about you is transferred and becomes subject to a different privacy policy;
Feistycandle.com may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, age, gender and geographical areas;
Feistycandle.com does not provide any personal information (other than email address) to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad;
We do not support any illegal use of your private information and will make every effort to stop such practices in order to protect your privacy.
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We will partner with other third parties to provide specific services. When the user signs up for these particular services, we share names, or other contact information. This information will include e-mail address’ and other information (which will be described at a later date when we use a particular service provider. which will be necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event Feistycandle.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.
This Web site may contain links to other sites. Please be aware that we, Feistycandle.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Feistycandle.com may have co-branding and/or framing relations with other companies. In this case, you should be familiar with the privacy policies of both companies, since you may be subject to each of them.
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We use various security protection software to help protect your information. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.
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